Each candle is made to order and hand-poured with care. Please allow 3–5 business days for processing before your order is shipped. During high-volume times, such as holidays or new collection launches, processing may take slightly longer. All orders are shipped via USPS or UPS, and shipping rates are calculated at checkout based on your location and order size. Currently, we ship within the United States only. Once your order has shipped, you will receive a confirmation email with tracking information. Please ensure that your shipping details are entered correctly at checkout, as we are not responsible for delays or lost packages due to incorrect addresses. If your package arrives damaged, contact us within 7 days of delivery with your order number and clear photos, and we’ll gladly arrange a replacement. Please note that customers are responsible for shipping costs on all replacement items.