Refund Policy
A legal disclaimer
All returns and refunds are subject to our Refund Policy. We reserve the right to refuse returns that do not meet our conditions. By purchasing, you agree to the terms outlined on this site.
Refund Policy - the basics
At Opal & Oak Co., each candle is hand-poured with care and intention. Because of the nature of our small-batch production and our commitment to quality, all sales are final. We do not offer refunds.
Damaged or Unsatisfactory Products
If your order arrives damaged or you’re not fully satisfied with your candle, we’re happy to offer a replacement. Please contact us within 14 days of receiving your order with your order number, a description of the issue, and clear photos if applicable.
Please note:
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Shipping costs for replacements are the responsibility of the customer.
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We are unable to process replacements beyond the 14-day window or without supporting documentation.
We appreciate your understanding and support of our small business. If you have any questions, don’t hesitate to reach out—we’re here to help.